Company FAQs:

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

A: Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than 100 pcs.

A: Low MOQ, 1pc for sample checking is available.

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional. We can do prepaid the duties.

A: Firstly let us know your requirements or application,

Secondly, We quote according to your requirements or our suggestions.

Thirdly customer confirms the samples and places deposit for the formal order.

Fourthly We arrange the production.

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

A: Yes, we offer 5-7 years warranty on our products, because all our products are DLC/UL/ETL listed.

A: Yes, DLC/UL/ETL multi-listing can be provided.

A: Firstly, Our products are produced in the strict quality control system and the defective rate will be less than 0.03%.

Secondly, during the guarantee period, we will send new lights with the new order for the small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to the real situation.

Yes,  during the 5 years warranty, we can ship out replacement from USA.

Yes, we have machine for it.

It’s 100% full test. Including Hi pot, Burn in, PF, CCT, CRI&LM and all efficacy test.

Yes, we can. Generally, our customers will choose EXW or FOB price, caus they have forwarders in China to handle all the logistic things. But we can offer CIF if you like.

You can send your request to or ask our sales. That’ll help you get what you need anytime.

Yes, MASTLED releases new products periodically, which are innovative and aim to meet or lead the new market trends.

Yes, we have 100-277V version and 200-480V for your option.

Creative and Focus.We release new products each season specially design for North American and EU market.

All products are carefully wrapped with utmost care to ensure a safe delivery to its destination. In case of damage during shipment, please file your damage claims to the delivering carrier immediately.

Yes, just contact our sales or email to to check.

This is a very horrible lesson We should draw from, cause internet crime come to us everyday and maybe you’ ll meet with sometime unless you’re careful. Any doubt, just call us or email to us.

Yes we can supply OEM and ODM service.

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